"With a passion to serve others, our mission is to build trust and loyalty with our customers and each other"
Believe in All People
We trust in positive intentions and believe everyone has the potential to make a difference. We actively seek diversity in others to expand our thinking and make the best decisions. We coach and support every individual to grow to his or her full potential.
We Are Customer Maniacs
Our customers are very conscious of every aspect of our performance – our cleanliness, the quality of our food, our speed of service and our hospitality. We strive to hire, train and promote great Restaurant Managers who understand this and build great teams and Team Members who are committed 100% to great service with a Yes Attitude.
Go for Breakthrough
We begin by asking ourselves, "What can I do NOW to get breakthrough results?" We imagine the ideal outcome and work backwards. We emphasize positive energy and personal accountability to get results.
We grow by being avid learners and pursuing knowledge and best practices inside and outside of our company. We drive outstanding execution by utilizing employee and customer feedback to continually refine our processes. Breakthroughs happen when we get people with knowledge thinking creatively.
We Encourage Take-the-Hill Teamwork
We work together to promote healthy debate and healthy decisions. Our relationships allow us to ask more of each other. We make specific verbal contracts to get big things done quickly.
Recognize! Recognize! Recognize!
We recognize great performance. We love celebrating the achievements of others and we have fun doing it! Examples of this include our Prize Patrol, in which senior management tours our stores to hand out prizes for outstanding performance; our Town Hall Conference Calls, in which we call attention to our top performers for each period; and our Best of the Best awards, in which we send the top RGMs on an all-expense paid vacation (past trips have included Aruba and Cancun).